Misoo (“the Service”) is a meal planning web application operated by Lyseta Ltd, a company registered in England and Wales (company number 17167358), trading as Misoo(“we”, “us”, “our”). It allows households to store recipes, plan weekly meals, generate shopping lists, and import recipes using AI assistance.

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. General enquiries: hello@misoo.app.

By creating an account or using the Service you agree to these Terms of Service. If you do not agree, please do not use the Service.

You sign in using a Google account. You are responsible for keeping your account secure and for all activity that takes place under it.

After signing in you must create or join a household. A household is a shared workspace for up to 2 members on the free plan or 10 members on the Pro plan. The household owner is responsible for managing membership and the subscription.

You must be at least 16 years old to use the Service. By signing in you confirm that you meet this requirement.

You retain ownership of any recipes, notes, and other content you add to the Service (“Your Content”). By using the Service you grant us a limited, worldwide, royalty-free licence to store and display Your Content to you and your household members, solely for the purpose of operating the Service.

Content added to a household is shared with all current and future members of that household. When a member leaves or is removed, content they previously added remains with the household so the remaining members are not disrupted.

You are responsible for ensuring that Your Content does not infringe any third-party intellectual property rights. You may not upload content that is unlawful, harmful, or offensive.

The Service is available on a free plan with limited features and a paid Pro plan. Current plan limits are shown in the app and on the pricing page.

Pro subscriptions are billed on either a monthly or annual basis via Stripe, at your choice when you subscribe. By subscribing you authorise us to charge your payment method on a recurring basis at the chosen interval. You can cancel at any time from the account settings page; access continues until the end of the current billing period.

Prices are displayed in your local currency where supported (currently GBP, USD, EUR, CAD, and AUD), based on the country from which you access the Service. Once you subscribe, Stripe locks the currency on your subscription and subsequent charges will be made in that currency. We are not currently VAT-registered, so no VAT is charged. Prices may change with reasonable notice; we will notify you before any price change takes effect.

By subscribing and starting to use Pro features you expressly consent to immediate performance of the Service and acknowledge that you lose the 14-day right to cancel a digital service under the UK Consumer Contracts Regulations 2013.

We offer pro-rata refunds on request where a subscription is cancelled part-way through a billing period and the unused portion has not been significantly consumed. Refunds are handled manually — email us at hello@misoo.app and we will review your request.

We do not store your card details. All payment information is handled securely by Stripe. Their terms apply to payment processing.

The Service includes a referral programme that lets active users share Misoo with friends and earn account credit when those friends subscribe to Pro.

Eligibility. Any active Misoo user can share a referral link from their household page. Only new users — those without an existing Misoo account or a prior Pro subscription — can be referred. One referral applies per new household; you may not refer yourself by creating additional accounts.

Referee benefit.A new user who signs up via a valid referral link gets 50% off the first 3 months of a monthly Pro subscription. The discount applies to monthly subscriptions only, not annual, and is applied automatically at checkout. It cannot be combined with other promotional offers, and applies only to the referee’s first Pro subscription on the account.

Referrer benefit. You earn one free month of Pro per qualifying referral, up to a lifetime maximum of 10 free months per household. A referral qualifies once the referred user has maintained an active Pro subscription for at least 30 days after their first successful payment. Credits are applied automatically as account balance and used on your next invoice (for monthly subscribers) or your next renewal (for annual subscribers). If you are on the free plan when you earn a credit, it accumulates on your account and is applied automatically when you next upgrade to Pro.

Qualification and clawback. If the referred user cancels, is refunded, or has unrecoverable payment failures within the 30-day qualification window, no credit is granted. Once the 30 days have passed, the credit is confirmed and will not be revoked if the referred user later cancels.

Currency.Credits are issued in the referrer’s currency at the time of qualification. A credit issued in one currency only applies to invoices billed in the same currency. Credits have no cash value, cannot be exchanged for cash, and have no value outside the Service.

Tax. VAT or other applicable sales tax is calculated on the discounted amount, in line with standard payment processing rules.

Fraud and abuse. We may refuse credits, revoke unredeemed credits, or suspend accounts where we reasonably suspect fraudulent activity. This includes (but is not limited to) creating multiple accounts to self-refer, coordinated abuse with other users, and use of disputed or stolen payment methods.

Programme changes. We may modify or end the referral programme at any time on reasonable notice. Credits already earned at the time of any change will be honoured. Pending credits within the 30-day qualification window at the time of any change will be honoured under the rules in effect when the referral was initiated.

Acceptance. Sharing a referral link, signing up via a referral link, or sending a referral invitation constitutes acceptance of these referral terms.

The Service uses Anthropic’s Claude AI to import recipes from URLs, descriptions, and photos, and to flag ingredients that may conflict with dietary requirements you have saved for your household. AI imports count against a monthly allowance that resets at the start of each calendar month. Allowances are shown in the app.

AI output is not reliable and must always be verified by you. AI-generated content — including extracted recipes, ingredient lists, quantities, cooking times, dietary flags, and suggested substitutions — may be inaccurate, incomplete, outdated, or unsuitable for your circumstances. The AI may misread ingredients, miss relevant ones, propose substitutes that are themselves unsafe for you, or fail to identify conflicts with your dietary requirements. You must independently review every imported recipe, every ingredient, and every suggestion before cooking, purchasing, serving, or consuming anything based on it.

Allergen and dietary flagging is a convenience feature, not a medical or safety guarantee. The dietary requirements feature is a best-effort safety net intended to help you spot potential conflicts — it is not a substitute for carefully reading ingredient labels, checking the source recipe, consulting a qualified medical professional, or exercising your own judgement. We make no warranty that the Service will correctly identify allergens, intolerances, animal-derived ingredients, hidden ingredients (such as traces, cross-contamination risks, additives, derivatives, or ingredients buried in prepared components like stocks, sauces, marinades, or processed foods), or any other dietary conflict. If you or anyone you cook for has a food allergy, intolerance, medical condition, or strict dietary requirement, you must verify every ingredient yourself against authoritative sources and product labels. Do not rely on the Service for decisions that affect health or safety.

To the fullest extent permitted by law, we accept no liability for any loss, illness, allergic reaction, injury, damage, or other harm arising from reliance on AI-generated recipes, substitutions, dietary flags, or the absence of a dietary flag. Your use of these features is at your own risk. This does not affect liability that cannot be limited or excluded by law (see section 10).

Images and text you submit for AI import are sent to Anthropic for processing and are subject to their usage policies. We do not store submitted images beyond what is necessary to complete the import request.

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to other users’ data
• Abuse the AI import feature (e.g. automated bulk requests)
• Reverse-engineer or scrape the Service
• Use the Service in a way that could damage, disable, or impair it

We reserve the right to suspend or terminate accounts that violate these rules.

We respect intellectual property rights. If you believe content in a Misoo household infringes your copyright, please contact us at hello@misoo.app with:

• A description of the work you claim has been infringed
• The specific content you believe infringes it (with enough detail for us to locate it)
• Your contact details
• A statement that you have a good-faith belief the use is not authorised
• A statement that the information you provide is accurate

We will review the notice and, where appropriate, remove or restrict access to the content. We may also notify the household whose content is affected.

We aim to keep the Service available but do not guarantee uninterrupted access. We may carry out maintenance, updates, or changes at any time. We are not liable for any losses arising from downtime or service interruption.

We reserve the right to modify or discontinue the Service, or any feature of it, at any time. If we discontinue the Service entirely, we will provide reasonable notice.

You may terminate your account at any time from the account settings page. On termination, your personal data will be handled as described in the Privacy Policy.

We may suspend or terminate your account if you materially breach these terms, if your use of the Service creates legal risk for us, or if you have been inactive for an extended period. Where possible we will give you notice and an opportunity to remedy the breach.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

Subject to the above, the Service is provided “as is” without warranties of any kind, express or implied. To the fullest extent permitted by law, we exclude all liability for indirect, incidental, or consequential losses arising from your use of the Service.

Our total liability to you for any claim arising out of or in connection with these terms shall not exceed the amount you paid us in the three months preceding the claim, or £50, whichever is greater.

We may update these terms from time to time. We will notify you of material changes by displaying a notice in the app or by email. Continued use of the Service after changes are posted constitutes acceptance of the revised terms.

Severability. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force and effect.

Entire agreement. These terms, together with the Privacy Policy, form the entire agreement between you and us regarding the Service and supersede any previous agreements or understandings.

No assignment. You may not assign or transfer your rights under these terms without our written consent. We may assign our rights under these terms to a successor entity (e.g. on sale of the business) on reasonable notice.

Force majeure. We are not liable for failure or delay in performance caused by events outside our reasonable control, including but not limited to infrastructure outages, acts of government, or disruption to third-party services we rely on.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this clause affects the mandatory rights of consumers resident elsewhere in the UK.

If you have any questions about these terms, please contact us at hello@misoo.app.

For the purposes of UK GDPR and the Data Protection Act 2018, the data controller for Misoo is Lyseta Ltd, a company registered in England and Wales (company number 17167358), trading as Misoo.

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Privacy enquiries: hello@misoo.app.

We collect and store only what is necessary to provide the Service:

• Account information — your name and email address, and optionally a profile photo, provided when you sign in via Google.
• Household data — recipes, meal plans, categories, and settings you and your household members create.
• Usage data — counts of AI recipe imports per month, used solely to enforce plan limits.
• Marketing attribution data— if you arrived at our site from a marketing link or referring website, we may record this information at sign-up so we can understand which channels bring people to Misoo. This data is associated with your account but is not shared with third parties and is not used to profile you or to target you with advertising. If you don’t complete sign-up, this information is cleared automatically when you close the browser tab and is not retained.
• Technical data — your IP address and basic request metadata, held transiently in memory for rate-limiting and abuse prevention. IP addresses are not written to persistent storage by us.
• Payment data — handled entirely by Stripe. We never see or store your card details.

We rely on the following legal bases under UK GDPR Article 6:

• Performance of a contract — account, household, and subscription data are processed to provide the Service you signed up for.
• Legitimate interests— rate-limiting data and aggregate usage counts are processed to keep the Service reliable and prevent abuse. Onboarding tips and plan-limit notifications are sent on the basis of legitimate interests and under the “soft opt-in” exemption in PECR (our interest in helping you use the Service and in making you aware of your plan options). You can opt out of these emails at any time without losing access to the Service.
• Legal obligation — billing records are retained to comply with UK tax and accounting requirements.

We use your data only to:

• Provide and maintain the Service
• Enforce plan limits and process subscriptions
• Send transactional emails — such as household invites and notifications of important changes to the Service or these terms
• Send a small number of product emails to help you get the most from Misoo: onboarding tips if you haven’t yet created a recipe or meal plan, and notifications when your household reaches its plan limits (these may include information about upgrading to the Pro plan)

We do not send newsletters or general marketing campaigns. We do not sell, rent, or share your personal data with third parties for their own purposes.

You can opt out of product emails at any time from the account settings page or by clicking the unsubscribe link in any such email. Transactional and account-related emails will continue to be sent where necessary to operate the Service.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

We use the following processors to operate Misoo. Each processes personal data only on our instructions, under a data processing agreement:

• Google (Ireland & US) — OAuth sign-in. Subject to Google’s Privacy Policy.
• MongoDB Atlas (Ireland, eu-west-1) — primary database. Data is stored in the EU.
• Stripe (US & global) — payment processing. Subject to Stripe’s Privacy Policy.
• Anthropic (US)— AI recipe import. Text and images you submit for import are processed under Anthropic’s Privacy Policy and commercial data terms (inputs and outputs are not used to train their models).
• Resend (EU region) — transactional and product email delivery (household invites, onboarding tips, plan-limit notifications, account notifications). Subject to Resend’s Privacy Policy.
• Vercel (US & global edge) — hosting, Vercel Analytics, and Speed Insights. Analytics is aggregate and anonymous; Speed Insights measures page performance without identifying individuals.

Some of our processors are based outside the UK and EEA, principally in the United States (Stripe, Anthropic, and parts of Google and Vercel). When we transfer personal data outside the UK, we rely on one or more of the following safeguards under UK GDPR Chapter V:

• The UK Extension to the EU–US Data Privacy Framework, where the receiving organisation is certified to it (the “UK–US Data Bridge”).
• Standard Contractual Clauses approved by the UK Information Commissioner, together with the International Data Transfer Addendum, as a fallback.

You can request more information about our transfer mechanisms by emailing us.

We retain your data for as long as your account is active. If you delete your account or request deletion, we will remove your personal data and household content within 30 days, except where we are required to retain it for legal or financial reasons (e.g. billing records retained for up to 6 years in line with HMRC requirements).

We apply appropriate technical and organisational measures to protect your data, including: transport encryption (HTTPS) for all traffic between your browser and our servers; encryption at rest on our database provider; restricted administrative access; and regular dependency updates. No service can guarantee absolute security, but we take our obligations seriously and will notify you and the ICO of any personal data breach that meets the notification threshold under UK GDPR.

Under UK GDPR you have the right to:

• Access a copy of the personal data we hold about you
• Correct data that is inaccurate or incomplete
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to how we process your data
• Port your data to another service
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@misoo.app. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we are not handling your data in line with the law. You can contact the ICO at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to address any concern first — please contact us before filing a complaint where possible.

We use only strictly necessary cookies and limited browser storage to operate the Service. None of these require consent under PECR or UK GDPR, but we disclose them for transparency:

• Authentication cookies — set when you sign in, to keep you signed in and to protect the sign-in process. These are essential to use the Service.
• Temporary browser storage — we may store small amounts of information in your browser temporarily, for example to remember which marketing channel brought you to the site so we can attribute your sign-up correctly. This information is automatically cleared when you close the browser tab.
• Vercel Analytics and Speed Insights — these measure aggregate site performance and traffic. They are cookieless and do not identify individual users.
• Stripe — when you proceed to payment or manage your subscription, Stripe operates its own checkout pages on its own domain. Stripe may set cookies on those pages for fraud prevention and payment processing, under Stripe’s Privacy Policy. We do not set these cookies.

We do not use advertising cookies, third-party tracking cookies, or cross-site profiling.

The Service is not intended for anyone under 16. We do not knowingly collect personal data from anyone under 16. If you believe someone under 16 has created an account, please contact us and we will promptly delete the account and associated data.

We may update this policy from time to time. We will notify you of material changes by email or by displaying a notice in the app. The date at the top of this page shows when the policy was last revised.